GRIEVANCE REDRESSAL MECHANISM
  • A Grievance Authority is Executive Committee of the Board of Directors. Designated Grievance Redressal Officer will support this authority
  • In case of any complaints or grievances the borrower can approach the designated grievance officer and give his complaint in writing. The grievance officer after examining the matter in consultation with concerned departments, will report to the designated grievance authority and take further action as instructed by the authority.

In compliance with the RBI Circular No.DNBS.CC.PD.NO.320/ 03.10.01/2012-13 dated February 18, 2013 the Company has appointed a Grievance Redressal Officer

Customers can direct their grievances to the following contact details:

Grievance Officer

Name : Ms. Vishakha Tambe
Address : SICOM Limited
Solitaire Corporate Park,
Building No. 4, Guru Hargovindji Road,
Chakala, Andheri (East),
Mumbai - 400093
Contact no: +91 22 6657 2842
Email id : grievances@sicomindia.com

If the complaint/dispute is not redressed within a period of one month, the customer may appeal to the Officer-in-Charge of the Regional Office of Department of Non-Banking Supervision (DNBS) of Reserve Bank of India (RBI).

Officer-in-Charge of DNBS, RBI, Mumbai Regional Office

Reserve Bank of India
Dept. of Non Banking Supervision,
Mumbai Regional Office,
Opp. Mumbai Central Railway Station, Near Maratha Mandir,
Mumbai - 400 008

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